It would seem that a quarter of a century has already passed since capitalism returned to Russia. Recently, the Russian National Consumer Protection Union collected and analyzed customer reviews of various organizations working in the service sector and compiled an anti-rating of companies that are particularly distinguished by their disregard for customers or openly deceiving them.
10. Toyota
According to many buyers of products of this auto giant, Toyota fundamentally ignores claims. That is completely. So much for “Manage Your Dream!” ...
9. Yandex.Taxi
This taxi service, operating throughout Russia, considers itself a free service. Like, what are we? We are not even carriers, we just help passengers and taxi drivers to meet each other. Therefore, Yandex.Taxi is absolutely sure that the legislation on consumer protection does not concern it at all. As a result, all complaints and indignation of customers about the fact that drivers refuse to travel once or suddenly lift the price 3-4 times in comparison with the one indicated in the appendix, remain in complete ignore.
8. JSC "Mosenergosbyt"
When your position in the number of regional electricity companies is dominant (what’s it to be modest when you are a real monopolist in your sector!), Then who can prevent you from dictating your own conditions to both management companies and (especially!) Ordinary consumers? So, recently, the Moscow Department of the Federal Antimonopoly Service of Russia imposed a fine on Mosenergosbyt for the fact that this organization used the wrong calculation factor for 3 years (!) In settlements with the management company. Moreover, as it now turns out, Mosenergosbyt often does not hesitate to use force (at least threats or introduce restrictions on electricity consumption) in order to “knock out” debts (sometimes very controversial) from ordinary consumers.
7. LLC Vetpomosch "Charm"
7th place in a number of companies that are not friendly enough to their customers, suddenly went to the Moscow veterinary clinic - LLC Vetpomosch Oberig. There they managed to pull more than 100 thousand rubles from the owner for treatment of the cat. Moreover, such an expensive "service" in the end still ended in the death of an unfortunate animal. The leadership of the veterinary clinic categorically refused to return at least part of the money spent (in the form of compensation for poor-quality treatment). The chief physician of the Oberega Ya.V. Goryachkina stated that the clinic’s doctors were excellent specialists and did everything possible.
Hmm ... To be honest, there is really a double impression of the news: the cat who went to the rainbow is, of course, a pity, but who, except for real specialists, can say for sure whether the treatment was carried out correctly or incorrectly, and was there anything else help? ..
6. PJSC VTB Bank
Compared to other domestic banks, VTB is much more likely to sue various local departments of Rospotrebnadzor (for example, from the beginning of 2018 to October 25, 255 such lawsuits were brought against VTB Bank). And most of these lawsuits are associated with the persistent imposition of insurance on clients when drawing up loan agreements. The main essence of consumer claims is that in the event of an insured event, VTB will receive compensation (since it is he who concludes the contract with the insurer), but the borrower pays the premium to the insurer. This is both dishonest and illegal, and, of course, very negatively affects the financial situation of the client.
5. "Megaphone"
One of the largest mobile operators Megafon in Russia in October this year broke all conceivable records for the sudden and unlawful debiting of money from the accounts of its customers (mainly for services that no one ordered). Moreover, Megafon considers complaints about such cases (as well as about the lack of communication in principle) within seven (!) Days. And what, one wonders, should a client do if it is idle, the phone stubbornly silent, and from MegaFon calmly reply “We are working on your problem” for a whole week? Only trample the SIM card out of anger and connect to another operator.
Although ... Beeline and MTS customers also massively complain about the quality of their services: communication problems, sudden “paid” services that were free for several years before, slow Internet and a sharp “evaporation” of paid traffic, etc. Nevertheless, neither Beeline nor MTS were included in the Top-10 anti-ratings. We are waiting for them (with impatience!) Next time. ☺
4. PJSC Sovcombank
There are many customers, but few banks, - apparently, this is the logic that exists among the leadership of many Russian financial institutions. And therefore, they wanted to spit on those whom they serve, but they cannot offend themselves, their loved ones, but they need, on the contrary, to even be encouraged. So, Sovcombank, for example, took, and raised the commission rate for settlement and cash services for individuals (for any transactions other than payments to the budget) to 10% of the total transaction amount. (Thank you, benefactors, that at least not up to 50%, or even up to 80%!) At the same time, Sovcombank (yes they are mocking!) Apologized to its customers "for possible inconvenience in the interaction."
And finally, the three unconditional leaders:
3. MOEK
The honorable 3rd place went to MOEK (Moscow Unified Heat Supply Company). All the same, a story already familiar by the example of Mosenergosbyt - a monopolist organization, taking advantage of its special position, sets its own rules for customers. As it turned out, “MOEK” for some time forced its unsuspecting customers to pay the same service twice: they charged hot water for the management company and residents of subordinate houses, including the supply of cold water at the same price (at that time, as MOEK did not have an agreement with Mosvodokanal for its delivery). In turn, Mosvodokanal charged payment for cold water directly from the management company. And thus, citizens paid for it to both MOEK and Mosvodokanal.
2. FSUE Russian Post
Yes, the appearance of this organization, which is very “beloved” among the people (for which it has long been invented such a precise epithet as the “branch of hell on earth”), is definitely not surprising in the top three anti-rating leaders. As for the “Russian Post”, only the lazy have not joked so far - they already came up with a coat of arms in the form of a turtle, and the motto is “And let the whole world wait!” True, recently it has nevertheless begun to work more efficiently (well, at least in large cities), and some new useful features appear, for example, issuing parcels by digital signature after notifying the client using sms. And all the same, the Mail still has to work and work on the quality of service: parcels are lost too often (or “walk” to a neighboring city for several months), and fragile parcels are doubled and mercilessly shoved into mailboxes and important documents sent by "registered" disappear ... And in general, if you miss the selected rudeness and sincere contempt - go to the post office.
1. PJSC Sberbank
And, finally, 1 place was awarded (a storm of applause!) To Sberbank PJSC! That's all the same, the notorious “green bank” is good, because its branches are EVERYWHERE; finding a Sberbank ATM is not a problem at all. But all this is more than “compensated” by long lines, the complete incompetence or even outright rudeness of some employees, and more recently, by massive, unjustified card locks. (Do you want to complain? Yes, complain as much as you like! You get tired of picking up pieces of paper, and then you will still wait six months when we deign to consider them).
But the main reason why Sberbank got into anti-rating 2018 is the October increase in mortgage rates. But at the beginning of the year, Mr. Gref personally gave the floor to lower this rate. Well, as they say, “the king gave, the king took” ...